Frequently Asked Questions
Find answers to common questions about our security services, pricing, and policies. Can't find what you're looking for? Contact us directly.
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General Questions
What areas does Got Guard Security serve?
We provide security services throughout California, including Los Angeles, San Francisco, San Diego, Sacramento, Orange County, and all surrounding areas. We have offices strategically located to ensure rapid response times anywhere in the state.
Is Got Guard Security licensed and insured?
Yes, Got Guard Security is fully licensed by the State of California (PPO License #119740), bonded, and insured. All our security officers are individually licensed and undergo continuous training to maintain their certifications.
How quickly can you deploy security guards to our location?
For emergency situations, we can typically deploy security personnel within 2-4 hours. For scheduled services, we recommend booking at least 24-48 hours in advance to ensure we match you with the most suitable officers for your needs.
Do you offer 24/7 security services?
Absolutely! We provide round-the-clock security services 365 days a year. Our dispatch center is always staffed, and we have security officers available for all shifts, including nights, weekends, and holidays.
Services & Pricing
What types of security services do you offer?
We offer a comprehensive range of services including armed and unarmed guards, mobile patrol, loss prevention, executive protection, event security, CCTV monitoring, and security consulting. Each service can be customized to meet your specific needs.
How much do your security services cost?
Our pricing varies based on several factors including the type of service, location, duration, and specific requirements. We offer competitive rates and provide free, no-obligation quotes. Contact us for a customized pricing proposal based on your needs.
Do you offer short-term and long-term contracts?
Yes, we offer flexible contract options ranging from one-time event security to long-term ongoing protection. We can accommodate daily, weekly, monthly, or annual contracts, and we also provide emergency temporary security services.
Can you provide both armed and unarmed security officers?
Yes, we provide both armed and unarmed security officers. The choice depends on your specific security needs, risk assessment, and preferences. Our security consultants can help you determine the most appropriate level of protection for your situation.
Security Officers
What qualifications do your security officers have?
All our security officers are licensed by the State of California, have passed comprehensive background checks, and receive ongoing training. Many have military or law enforcement backgrounds. We also provide specialized training based on industry requirements.
How do you screen and train your security personnel?
Our screening process includes criminal background checks, drug testing, reference verification, and in-person interviews. Officers undergo initial training covering legal requirements, customer service, emergency response, and report writing, plus ongoing monthly training.
Can we request specific security officers for our site?
Yes, we understand the importance of consistency and building relationships. You can request specific officers who have worked well at your location, and we'll do our best to accommodate your preferences based on availability.
What should we do if we have concerns about a security officer?
We take all concerns seriously. You can contact our 24/7 dispatch center or your account manager immediately. We will address the issue promptly and, if necessary, provide a replacement officer. Your satisfaction is our priority.
Billing & Contracts
What payment methods do you accept?
We accept various payment methods including checks, ACH transfers, and major credit cards. We offer flexible billing cycles (weekly, bi-weekly, or monthly) and can customize invoicing to meet your accounting requirements.
Is there a minimum contract duration?
While we prefer ongoing relationships, we don't require long-term commitments for most services. We offer month-to-month agreements for regular services and can accommodate one-time or short-term needs as well.
Are there any hidden fees or charges?
No, we believe in transparent pricing. All costs are clearly outlined in your service agreement. Any additional services or changes to the original scope of work will be discussed and approved before implementation.
Can we modify our service agreement if our needs change?
Absolutely! We understand that security needs can evolve. You can upgrade, downgrade, or modify your services with proper notice. Our account managers will work with you to adjust your security plan as needed.
Emergency & Support
What should we do in case of a security emergency?
First, call 911 if there's immediate danger. Then contact our 24/7 dispatch center at +1 (877) 482-7321. Our dispatchers are trained to coordinate with law enforcement and can deploy additional security resources if needed.
Do you provide security assessments?
Yes, we offer comprehensive security assessments conducted by experienced professionals. These assessments identify vulnerabilities, recommend improvements, and help develop customized security strategies for your specific situation.
How do you handle incident reporting?
Our officers document all incidents in detailed reports submitted within 24 hours. For serious incidents, we provide immediate verbal notification followed by written documentation. All reports are available through our client portal.
Can you integrate with our existing security systems?
Yes, our security officers are trained to work with various security technologies including access control systems, CCTV, and alarm systems. We can coordinate with your existing security infrastructure to provide comprehensive protection.
Additional Information
Got Guard Security is California's trusted security provider since 2015. PPO License #119740. Serving Los Angeles, San Francisco, San Diego, Sacramento, Orange County, and all California cities with professional security guard services.
